Our privacy policy
Your privacy and how we use cookies
Last updated: August 2026
Monkey Puzzle Training and Consultancy Limited are committed to respecting your privacy. This policy sets out how we collect, use, and protect any personal data we may gather through our website at https://www.monkeypuzzletraining.co.uk.
Please note that this policy applies to our website only. If you leave our site via a link, you will be subject to the privacy policy of that website. We have no control over those policies and recommend you check them before providing any personal data.
By using this website you confirm that you are aged 13 or over.
Monkey Puzzle Training and Consultancy Limited is the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Protection Officer
Becky Westwood
Email: [email protected]
Phone: +44 (0) 117 4501407
Monkey Puzzle Training and Consultancy Limited
Windsor House, Bayshill Road, Cheltenham GL50 3AT
Information we collect and why
Contact form
When you submit an enquiry via our contact form, your name, email address, and message are delivered to us by email. We do not store contact form submissions in our website database. Our contact form uses Cloudflare Turnstile, a privacy-friendly spam prevention service that does not use tracking cookies or collect personal data beyond what is necessary for bot detection.
We process this information under the lawful grounds of legitimate business interests to respond to your enquiry.
Discovery call bookings
If you book a discovery call through our website, your booking is handled via Google Calendar. The information you provide, including your name, email address, and any notes, is processed by Google as part of this service. Please refer to Google’s privacy policy for details of how they handle your data.
We process this information under the lawful grounds of legitimate business interests to manage and confirm appointments.
Newsletter signup
If you choose to subscribe to our newsletter, your name and email address are collected and processed on our behalf by Mailchimp, a third party email marketing service. Our signup form submits your details directly to Mailchimp and does not set any cookies on our website. You can unsubscribe at any time using the link provided in every email we send, or by contacting us directly. Mailchimp provides full GDPR-compliant data management including the ability to request deletion of your data.
We process this information under the lawful grounds of consent.
Free downloads
Our website offers a range of free downloadable resources including guides, book chapters, and quizzes in PDF format. These are available without registration and no personal data is collected in order to access them. Where you have consented to analytics cookies, download activity may be recorded anonymously through Google Analytics to help us understand which resources are most useful to our visitors.
Certain resources are available to authorised programme participants only. To access these downloads, you will be asked to provide your name and email address and enter a password supplied to you as part of your programme. This information is collected solely to verify authorisation and monitor download activity. It is stored securely on our server and is not shared with any third party. No cookies are set as part of this process.
Cookies and analytics
When you first visit our website you will be asked to accept or decline non-essential cookies via our cookie consent banner. You can change your preferences at any time using the “Manage Cookies” link in the footer of our website.
Necessary cookies
These are essential for the website to function and are always active. They do not collect personal data.
Analytics cookies
With your consent, this website uses Google Analytics 4, delivered via Google Site Kit, to collect anonymised data about how visitors use the site, including pages visited, time on site, and general device and location information. This data helps us understand how our website is performing and improve it over time. Analytics cookies are only set after you have given your consent.
Embedded YouTube videos
Our website contains YouTube videos that open in a pop-up player when you choose to play them. We use YouTube’s privacy-enhanced mode where possible. No YouTube cookies are set while you simply browse the site. If you choose to play a video, YouTube may set cookies on its own domains at that point in order to play the video. If you would prefer that YouTube does not set any cookies, please avoid playing the embedded videos.
Third party services
Cloudflare
Our website uses Cloudflare for DNS and security services. Cloudflare may process IP addresses and traffic data as part of its standard operation. Please refer to Cloudflare’s privacy policy for further details.
Google Site Kit and Google Analytics
We use Google Site Kit to connect our website to Google Analytics. Analytics only runs after you have given consent via our cookie banner.
Google Tag Manager
We use Google Tag Manager to manage analytics-related tracking on our website, such as recording which resources are downloaded. Any tracking managed through Google Tag Manager respects your cookie consent choices and only records analytics data where you have consented.
Mailchimp
Newsletter data is processed by Mailchimp in accordance with their privacy policy and our data processing agreement with them.
Google Calendar
Discovery call bookings are managed through Google Calendar. Data submitted as part of a booking is processed by Google in accordance with their privacy policy.
Email delivery (SMTP2GO)
Emails from this website are delivered using SMTP2GO, a transactional email service, which is managed by our IT provider. SMTP2GO is used only to transmit messages and keeps a record of emails sent for a limited period in line with its own retention settings. You can read its privacy policy at smtp2go.com/legal/privacy-policy.
Data retention
We retain your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. Email correspondence is retained in line with standard business practice. Newsletter subscription data is retained until you unsubscribe.
Personal data collected through delegate download requests, including name, email address and IP address, is retained in our server logs for a maximum of 12 months and then deleted. Email notifications generated by download requests are retained in accordance with standard business email retention practices and will be deleted once no longer needed for monitoring purposes.
Your rights under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Withdraw consent for data processing at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk
To exercise any of these rights, please contact our Data Protection Officer at the details above. We may ask you to verify your identity before processing your request. We will not charge a fee for reasonable requests.
Security
Our website uses SSL encryption (HTTPS) to protect data transmitted between your browser and our servers. Whilst we take all reasonable steps to protect your data, no transmission over the internet can be guaranteed to be completely secure.
Links to other websites
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those sites and recommend you review their privacy policies before submitting any personal data.
Changes to this policy
We may update this policy from time to time. The date at the top of this page indicates when it was last revised. We recommend checking this page periodically to stay informed of any changes.
Questions or concerns
If you have any questions about this privacy policy or how your data is handled, please contact our Data Protection Officer at [email protected] or call +44 (0) 117 4501407.