Privacy Policy and Cookie Usage

Monkey Puzzle Training and Consultancy Limited are committed to respecting your privacy.
This policy, together with our terms and conditions sets out the basis on which any personal data we may collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


This privacy policy details how we collect and process your personal data via our website

By giving us your data you affirm that you are over the age of 13 years.

Monkey Puzzle Training and Consultancy Limited is the data controller and we are responsible for your personal data.

If you have any questions about this privacy policy, please direct them to our Data Protection Officer.

Our full contact details are:
Monkey Puzzle Training and Consultancy Limited
Data Protection Officer: John McLachlan
DPO email address:
Phone number: +44 (0) 117 4501407.
Registered address: Unit 1, The Arcade, 69 High Street, Nailsea, Bristol BS48 1AW. 

Information we may collect from you

We may collect and process information that you provide by completing web forms on our website.

Communication data - our mailing list and free webinars

This relates to the information you provide to us via a webform to subscribe to our list for marketing, product announcements, blog post announcements, tips, tricks and advice.

Mailing list data is processed on our behalf by MailChimp, a third party email marketing service. MailChimp provides the facility for all users to easily and quickly remove their information from the database in compliance with the GDPR.

Webinar registration data is processed on our behalf by Zoom, a third party webinar hosting service. The data is used only to provide information and reminders about the webinar requested and is deleted afterwards.

We process this information under the lawful grounds of consent and our legitimate business interests to reply to communications sent to us and to keep records. Customer data - registration and payment for our courses, events and products.

As a necessity, our website must collect personal data from users registering for our courses and buying our products online. We provide a validation checkbox linking to this Privacy Policy that MUST be ticked before our users can process any registration requirements.

We use an off-site payment gateway from PayPal to process payments made by credit or debit card. After the user submits their details on our website they are securely transferred to thePayPal Payment page to allow for the submission of all sensitive payment information, which may include credit card number, card owner name, valid from date, expiry date and CVS code.

We provide the facility for users, registrants and customers to pay for services and products offline by telephone or by direct bank transfer ( BACS, CHAPS etc. ). Please note that we may hold personal data provided by the user at the time of submission to complete the transaction process, then delete this data afterwards. We process this information under the lawful grounds of legitimate business interests to perform the contract between us and properly administrate our business.

User account data - Products on our Web Shop

The information/personal data you submit when purchasing a digital product from us is sent you and to our shop administrators in an email. This information is also stored on our web servers for a short period, which provides us with enough time to complete your order.

Our Web Shop uses a 'Guest Checkout' process. A Guest Checkout does not create a specific, permanent account for customers. As Guest Checkout systems do not create an account, customers are not able to directly view their account information via our website. If you are a customer and wish to contact us regarding the personal data we may have stored ( in order to complete your transaction ), please contact our Data protection Officer at

How we collect and retain your personal data

We may collect your personal data directly from you e.g. when you fill in a form on our website or by sending us information by email, by phone or face to face. We may automatically collect data from you via the use of cookies and other web technologies.

We may receive data from third parties both inside and outside the EU, such as MailChimp, Zoom, PayPal, Facebook and Google.

We retain your personal data for only as long as is necessary for us to fulfil the purpose for which we collected it. This depends on the data, why it was collected and our legal, accounting or reporting requirements.

Disclosures of your personal data

We will not share your data with any third party for marketing purposes without your express consent. We only allow third parties to process your data for specified purposes and according to our privacy policy.

We may have to share your personal data with the people or organisations below:

  • Service providers such as IT and administration services
  • Professional advisors such as accountants, lawyers, insurers and consultants
  • Government bodies and certification bodies that require us to report certain activities


Security of your personal data

When submitting personal data via our website ( as stated above ), or servers use class leading 256bit SSL Encryption. This vastly reduces the chances of data interception, hacking and stealing of data. SSL Encryption is easily identifiable in your browser by looking for HTTPS in the address bar and also a Padlock icon ( usually green ). However, the transmission of information via the internet is not always completely secure. Although we will do our best to protect the transmission of any personal data by using SSL encryption, we cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Access to information

You are free to contact us to request access to the information we may hold on you by contacting us by phone on +44 (0)117 4501407 or by email Note that we will request evidence to assess you are the legitimate owner of said information before disclosure in accordance with the Data Protection Act 1998.

We will not charge you a fee to access your data unless the request is unfounded, repetitive or excessive, or if you refuse to comply with us in your request. We will ask for specific information from you to confirm your identity and to ensure you have the right to access the data you have requested. This is to make sure we do not disclose information to someone who is not authorised to access it.


A cookie is a small file which asks permission to be placed on your computer's hard drive. You can choose to accept or decline cookies when visiting our website by clicking the appropriate button on our Cookie usage banner at the bottom of the page. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies from Google Analytics to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. This information is anonymised by Google and we only use this information for statistical analysis purposes. It doesn't contain any personally identifiable information that we have access to.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.Again, you can choose to accept or decline cookies when visiting our website choosing the appropriate button on our Cookie usage banner at the bottom of the page. You can also choose to turn off cookies from your website browser settings.

Google Analytics

By choosing to accept the use cookies on our website, our users may have anonymised statistical data recorded during the duration of their visit. We use Google Analytics tracking code to collect anonymised information about our visitors. This helps us improve the personage of our website alas tailor the user experience based on these statistics. Please note that Google Analytics does not collect user identifiable information or personal data during this process. We ask you to refer to the Google Analytics privacy policy for more information.

Links to other websites from our website

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. However, we advise that you check this page regularly to keep up to date with any necessary changes.

This privacy policy was last updated on 21st April 2021.

If you have any concerns?

If you have any questions, comments or requests regarding this privacy policy, please contact us at or call us on +44 (0)117 4501407.

What We Do
Free Resources
About Us
Stay Connected
Call us : 0117 4501407
Monkey Puzzle Training Logo
Monkey Puzzle Training and Consultancy Limited
Unit 1, The Arcade, 69 High Street, Nailsea, Bristol BS48 1AW.
ILM recognised logo 2021
NHS logo
PSA logo
© 2007 - 2022 Monkey Puzzle Training & Consultancy. All Rights Reserved. Web Design by DW Multimedia.